Custom Artwork vs. Ready to Ship Giclee Prints of Original Artwork
Custom Artwork could take several weeks to complete, however times will vary depending on the type of custom artwork requested.
Ready to Ship Giclee Prints will take 3-7 business days to process. Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.
Look for the following image if a product is ready for shipment within 2-3 days:
HANDMADE DISCLAIMER
The product(s) you receive might vary slightly from the product picture due every one monitors being different colors.
Care for your Giclee Print:
• Care Instructions can be found in the FAQ section of the website.
Your product(s) can be damaged if:
• removed from the protective sleeve • touched in the printed area, fingerprints can damage the Giclee Print. • if not left in plastic sleeve until it is framed by a professional.
Size chart:
Available sizes are listed with each image.
Custom orders:
I always love creating custom artwork. Please contact me for a quote.
Custom orders can have a lengthier processing time. Ask us for details.
SHIPPING
Our company ships through the following carriers
• USPS First Class or Priority Mail
• UPS
International shipping (if applicable)
We happily support and love our international customers.
We ship all International products through [USPS, UPS, FEDEX, OTHER].
Artistic Heartfire – Jennifer L. Norman – Artist is not responsible for duty or brokerage fees for international shipping.
These charges come from your country during importation of your package.
Cost calculations:
We do our best to apply fair shipping costs to each order.
• Shipping costs are calculated automatically during checkout.
Timeline:
Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need 2 weeks to be created.
RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Personalized and/or customized artwork/goods are exempt from being returned unless the product arrives defective.
Additional non-returnable items:
• Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery
Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at artisticheartfire@gmail.com
Sale items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges:
We only replace items if they are damaged during shipping.If you need to exchange it for the same item, send an email to me at artisticheartfire@gmail.com with pictures of the damage.
Shipping:
To return your product, you should mail your product to:
Jennifer L. Norman PO BOX 4028 Gettysburg PA 17325.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item
